The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage. This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while providing support, guidance, and motivation to the housekeeping team.

Key Responsibilities

Operational Leadership

• Lead and support daily housekeeping operations across both properties

• Allocate daily tasks, manage workflow, and monitor productivity of the housekeeping team

• Conduct room checks and public area inspections to ensure brand standards are met

• Ensure timely turnover of rooms in line with guest check-in/out times

People Support & Development

• Act as a key support for the Housekeeping Manager, stepping up during absences

• Train, coach and mentor new and existing team members in cleaning procedures, safety protocols and guest etiquette

• Foster a positive, respectful and inclusive team culture

Customer Experience

• Respond quickly and professionally to guest feedback or room-related issues

• Maintain close communication with Front Office and Maintenance teams to ensure seamless guest experience

• Role model excellence in personal presentation and service delivery

Compliance & Safety

• Uphold WHS standards by promoting a clean, safe, and hazard-free work environment

• Ensure proper handling and storage of chemicals and equipment

• Report maintenance issues, hazards, or incidents promptly and accurately

Skills and Experience

Essential

• Available to work full-time 38 hour week across Saturday-Wednesday (Thurs & Fri rostered days off)

• Previous experience in housekeeping within a hotel or serviced apartment environment

• Proven ability to lead and motivate a team

• High attention to detail and time management skills

• Strong communication skills and a guest-first attitude

• Reliable, proactive, and physically able to undertake cleaning duties

Desirable

• 2 years previous supervisory or team leader experience

• Experience in a multi-property or boutique hotel environment

• Familiarity with property management systems (e.g. RMS)

Why Join Us?

• Be part of a passionate and growing hospitality team in a stunning Blue Mountains setting

• Opportunities for career development and ongoing training

• Supportive leadership and team culture

Employee benefits

• Rostered days: Saturday to Wednesday 
• Competitive salary
• On site parking
• Ongoing training
• Employee benefits program including discounted hotel stays across our group 
• Health and wellbeing benefit payment