Join Our Team at Mountain Heritage Hotel & Falls Mountain Retreat!

Nestled in the breathtaking Blue Mountains, Mountain Heritage Hotel & Falls Mountain Retreat isn’t just a place to stay – it’s a place to experience. With stunning views over the Jamison Valley and a warm boutique atmosphere, our hotel is where guests come to unwind, celebrate, and make lifelong memories.

Now part of the ICC Group, we’re growing – and we want YOU to be part of it!

We’re on the lookout for a vibrant, friendly, and professional person to join our Hotel Reception team.

🌟 About the Role 🌟

• Part-time | Minimum 15 hours per week

• Be the face of our hotel – first impressions matter! You’ll handle check-ins, check-outs, and guest inquiries with a smile.

• Reservations & guest services – from booking dream getaways to assisting with special requests, you’ll help create unforgettable experiences.

• A little bit of everything – from front desk duties to lending a hand with light housekeeping, you’ll keep things running smoothly.

• Bring passion, attention to detail, and a love for great service to every shift!

✨ What We’re Looking For ✨

• Experience in hotel front desk or housekeeping is a plus, but not essential – we can teach you!

• A people person through and through – you love making guests feel special.

• Someone self-motivated, organised, and proactive – you take initiative and get things done.

• Immaculately presented with a professional yet warm and friendly demeanour.

• Able to work well under pressure and keep cool in any situation.

• Flexible availability – our hotel operates 7 days a week, including days, nights, weekends, and public holidays.

🌿 Why You’ll Love Working With Us 🌿

• Flexible rosters to suit your lifestyle.

• On-site parking – no stress about finding a spot!

• Ongoing training & development – we’ll help you grow in your career.

• Employee benefits program – including discounted hotel stays across our group!

• Health & wellbeing benefits – because we care about our people.

💰 Pay: Level 2 As per the Hospitality Industry General Award 2020

Sound like the perfect role for you? Apply now – we can’t wait to meet you!

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